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Policies & Etiquette

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While walk-in guests are certainly welcome, making an appointment is recommended to ensure your preferred time. To schedule, please call our friendly Guest Services team at 865-474-7873 or click the Book Now button at the top of your screen. When booking, please notify us if you have high blood pressure, a physical ailment, allergies, or if you are pregnant.


Spa clients should plan to arrive 15 to 30 minutes prior to the start of their  appointment. If you are new to our spa, you can expedite the check-in process by clicking here and providing the information needed for your treatment. Spa clients are welcome to arrive as early as desired to make use of our spa amenities. Late arrival may limit the length of your service, as we must accommodate the next guest. We appreciate your understanding.


As a courtesy to our staff and other clients, we kindly request that you provide a 24-hour notice when cancelling or rescheduling an appointment. A one-week notice is requested for spa packages and parties. Appointments cancelled or rescheduled without specified notice are subject to a cancellation fee.

Returns & Exchanges

Unopened and unused products may be returned for a full refund within 14 days of purchase. If you are unhappy with a product, you may exchange an opened and minimally used product within 14 days of purchase.


We provide luxurious robes and slippers to our spa guests. It is not necessary to wear undergarments during your treatment, but please disrobe according to your preference. Our staff is professionally trained on proper draping techniques to ensure your comfort and protect your privacy.


Pure Luxe is a place of relaxation and tranquility. Please be mindful of other guests and silence your cell phone while in the facility. If you need to take a phone call, we kindly request that you step outside of the spa area if other clients are present.


Children should not be left unsupervised while in the facility and are asked to refrain from disturbing other guests. Minors under the age of 16 are required by law to be accompanied by a parent or guardian while receiving a spa treatment. Minors under the age of 18 must have the consent of a parent or guardian to receive a spa treatment.


Questions or requests?

Please feel free to ask our Guest Services team.